FAQs

Payment Options:

EFT - On placing your order you will receive an automated confirmation email, in this email you will receive bank details for EFT payments.  Once we have received your payment your order will be placed in our production schedule.

PAYFAST - Credit cards, debit cards and EFT's are processed by this trusted 3rd party for more info see https://www.payfast.co.za

Custom Orders:

We am more than happy to customise orders. Please email us on prettylittlethingsza@gmail.com or use the messenger below with your ideas/images for a quote and to discuss your preferences. We often get sent reference pictures and can make you something similar for a fraction of the price. We do not copy products exactly but rather add a touch of our own style. We will send pictures to you for approval before dispatching the item. 

How long will my order take to arrive?

PLEASE NOTE (in most cases my designs are MADE TO ORDER)

Standard items: 1 week after payment, depending on the amount of items per order

Custom orders:  2-4 weeks

How long before my wedding should I order?

As soon as possible. Sometimes, an item that you like may be out of stock or an order can only be partially fulfilled.  Therefore, ordering as far in advance as possible is recommended.  We reserve the right to refuse an order or cancel any sale if it is impossible to fulfill an order given the timeline or any other factors.

Will you let me know when my order is ready to dispatch?

Yes, I will email you a photo of the package before our courier, Dawn Wing picks it up for delivery.  Please note that our courier can only deliver to a physical address and not a P.O. Box number.  

Can I see your items in person?

Unfortunately, we do not have a retail shop at this time.  We are an online retail establishment and make all my items to order. All our orders are transacted online or are sold at bridal expos. You are welcome to email us images of reference pictures and we can send you examples of similar work we have done with pricing.

Can I come and directly pick up my item instead of shipping it?

Yes you can, please just contact us to arrange a time to pick up the item(s) in Rondebosch. 

Do any boutiques stock your designs?

Molteno Creations (Shop 2, Durham Square, Corner of Durham Avenue and Main Rd, Salt River, Cape Town)  stock a limited range of my products. You can check out her beautiful designs on www.moltenocreations.com 

Functions and Events (15 Pinotage Road, Rustdal, 7580, Cape Town) stock a limited range of my products. You can check out their products on www.functions-events.co.za 

 Do you ship items overseas?

Unfortunately, we only ship within South Africa at this stage but if you would like us to courier something to you that can be arranged. Please email us at prettylittlethingsza@gmail.com